Getting locked out of your Recover Your Roblox Account Without Email can be frustrating—especially if you no longer have access to the email or phone number linked to it. But don’t worry: even without those recovery options, you can still regain access by working directly with Roblox’s support team.
This step-by-step guide walks you through the exact method I used to recover an account I hadn’t touched in over four years.
Step 1: Create a New Roblox Account
Since you can’t access your old account, start by creating a new one. You’ll need this to submit a support request.
- Go to the Roblox website and sign up for a new account.
- Once logged in, scroll to the bottom of the page and click Help.
- Navigate to Roblox Account > I need help with my account > I forgot my password.
At this point, Roblox will try to help you recover the account through automated methods, but since you don’t have access to the old email or phone number, this won’t work. Proceed to the next step.
Step 2: Use the Contact Support Form
Now it’s time to reach out to Roblox support directly.
- On the Help page, scroll down and click Contact Support.
- Fill out the form:
- Username: Enter the username of the account you’re trying to recover (e.g., NewMasterScriptor).
- First Name: (Optional, but recommended) Add your real first name for credibility.
- Email Address: Provide a valid email that you currently use—this is how Roblox will contact you.
Under the issue section:
- Device: Choose the platform you normally use (PC, mobile, etc.).
- Help Category: Select Account Hacked or Can’t Log In.
- Subcategory: Choose Forgot Password.
Step 3: Provide Proof of Ownership
This is the most important step—Roblox won’t grant access unless you can prove the account is yours.
Include any details that only you would know, such as:
- The approximate date you created the account
- Past usernames or passwords
- Devices or locations you’ve used to log in
- Purchase history (especially if you’ve bought Robux)
Clearly explain how you lost access and why you’re requesting account recovery.
Step 4: Wait for a Response from Roblox Support
Once you submit the form, you’ll get an email confirming your support ticket. Response times vary, but you might hear back within a few hours to a day.
If your request is successful, Roblox will attach the email you provided to the lost account, allowing you to reset the password.
READ MORE: How to Fix Roblox Error Code 0 in 2025?
Step 5: Reset Your Password
Once Roblox confirms your email has been added to the account:
- Go to the Roblox login page.
- Click Forgot Password or Username.
- Choose Password, enter your email, and submit.
- Check your email for the reset link (also check spam/junk folders).
- Click the link and set a new password.
You should now be able to log into your recovered account!
Summary: Recovery Checklist
- Create a new Roblox account
- Visit the Help section > Contact Support
- Fill out the support form with your old username and a working email
- Select “Account hacked or can’t log in” > “Forgot password”
- Provide convincing details to prove account ownership
- Wait for support to add your email to the account
- Reset your password and log back in
- Update your security settings
Conclusion
Recovering a Roblox account without access to your email or phone number may take a little effort, but it’s absolutely possible. The key is patience, providing detailed and honest information, and working directly with Roblox’s support team.
FAQ
1. Can I Recover Your Roblox Account Without Email or phone number?
Yes. While the typical recovery process uses an email or phone number, you can still recover your account by contacting Roblox support and verifying your identity.
2. Why do I need to create a new Roblox account first?
You need a new account to access the Contact Support form and communicate with Roblox. It’s simply a way to get in touch with the support team.
3. What information should I include to prove the account is mine?
Provide as much specific information as possible, such as:
- The original account username
- Approximate date of account creation
- Last known password
- Past devices or IP addresses used
- Robux purchase history or receipt IDs
- Any friends or groups the account belonged to
4. How long does Roblox support take to respond?
Response times vary, but many users receive a reply within 24–48 hours. Some cases can be resolved faster depending on the detail and clarity of your support request.
5. What happens after Roblox support verifies my identity?
They will link your provided email address to the old account. Once that’s done, you can use the “Forgot password” option on the login page to reset your password.
6. Can I recover an account that hasn’t been used in years?
Yes, even inactive accounts can be recovered if you provide enough proof of ownership. Roblox keeps old accounts as long as they haven’t been deleted for a violation.
7. What if I don’t remember my old username?
Without a username, recovery is more difficult—but not impossible. Include any information you do remember, and Roblox may still be able to help if you provide enough detail.
8. Will Roblox ask for my real name or ID?
Usually no ID is required, but providing your real first name can help. Roblox rarely asks for government ID unless it’s an extreme or disputed case.
9. Is it safe to use a new email for recovery?
Yes, as long as it’s an active and secure email that you currently control. Make sure to enable two-step verification afterward to prevent future lockouts.
10. What should I do after I recover my account?
- Change your password immediately
- Link a current email and phone number
- Turn on two-step verification
- Review recent activity for suspicious behavior
- Update security questions if available
